How to Fix Error Code 80180006 When Enrolling Devices in Microsoft Intune

The error code 80180006 occurs during the enrollment of new devices with the Microsoft Intune service. This error is frequently related to the configuration settings of user scopes, including Windows Information Protection (WIP) and Mobile Application Management (MAM).

Adjusting the configuration of these scopes typically resolves the error code in most instances. This guide provides several methods to address the issue, so please follow each step accordingly.

1. Disconnect Work/School Account

Begin troubleshooting the 80180006 error code by disconnecting any work or school account associated with the device. A Windows inconsistency can sometimes block device enrollment. Registering the device without any connected work or school account may be successful. The said account can be re-added after enrollment is completed.

1. Open the Settings app by pressing Win key + I on your keyboard.
2. Navigate to Accounts > Access Work or School within the Settings app.

   

3. Disconnect any Microsoft account associated with the device.
4. After disconnection, attempt to enroll the device to check if the error code reappears.

2. Disable Organization Management of Device

Another approach to resolve the enrollment error is to deselect the checkbox for the organization’s management of the device. This action will necessitate individual sign-ins to apps post-enrollment.

It is also possible to enable organization management once the device has been enrolled in Intune.

1. Press Win key + I to open the Settings app.
2. Proceed to Accounts > Access Work or School.

   

3. Select the Enroll only in device management choice.

   

4. Follow the prompts to follow through the process.
5. Restart your computer afterward.
6. Upon restarting, search for Company Portal in the Start Menu and open it.
7. In the application, uncheck the Allow my organization to manage my device option.

   

8. Verify if the error is rectified.

3. Change MAM and MDM User Scope

Incorrect configuration of the Mobile Application Management (MAM) and Mobile Device Management (MDM) user scopes can also trigger the error. This is usually the result of MAM receiving priority over MDM.

Altering the MAM and MDM user scope settings can help resolve this. You can edit the scopes through the Microsoft Entra admin panel.

1. Login to your Microsoft Entra admin center.
2. Go to the Mobility (MDM and MAM) section.
3. Change the MDM User Scope to All and adjust the MAM User Scope to None.

   

4. Check to see if the problem persists after applying these changes.

4. Update Company Portal App

An outdated Company Portal app may cause the error code due to lingering bugs that have been fixed in newer releases.

It is critical to keep the app updated. Use the Microsoft Store for the latest updates.

1. Search for Microsoft Store and open it from the Start Menu.

   

2. Locate Company Portal using the store’s search function.
3. Click on the app in the search results.
4. Press Update to download and install the most recent version.

   

5. After updating, check if the error is resolved.

5. Turn off Windows Information Protection

Should the 80180006 error code still linger after attempting the previous solutions, you may need to disable Windows Information Protection (WIP) entirely, leaving only the Mobile Device Management service active within Entra.

Disable the WIP service through the Microsoft Entra admin center. Should any errors occur post-change, a computer restart is suggested.

1. Login to the Microsoft Entra admin center.
2. Navigate to the Mobility (MDM and WIP) section.
3. Set the Windows Information Protection (WIP) User Scope to None.
4. Make sure the MDM User Scope remains at All.

   

5. Save the adjustments, then retry the enrollment process.

With these solutions, you should be able to prevail over the 80180006 error code. If the error continues, please contact the Microsoft Intune support team for further guidance.