How to Fix Disney+ Error Code 39 on PC, AppleTV, and Consoles

Some Disney+ subscribers have reported encountering Error Code 39 when attempting to stream content on the service. This issue has been confirmed across various devices, including PCs, AppleTV, Nvidia Shield, Android, and iOS.

Possible causes of Disney+ Error Code 39 include:

Method 1: Restarting the Device

Restarting the affected device can often resolve Error Code 39 on Disney+ by clearing temporary files and performing a clean restart of the app. Here are the device-specific instructions:

• Apple TV: Navigate to Settings > System and select Restart.
  

  

• Android TV: Press the Home button on the remote, go to the Settings tab, select About, and use the Restart option in the Power menu.

  

• Android: Hold the power button to access the Power menu and select Restart, then wait for the device to reboot.

  

• iOS: Press and hold the volume button or the side button until the power-off slider appears. Drag the slider to turn the device off and then turn it back on after the device has shut down.

  

• Windows: Click the start button, select the power icon, and then click Restart.

  

Method 2: Reinstalling the Disney+ App

You may need to reinstall the Disney+ app to clear any corrupted data.

Reinstalling Disney+ on AppleTV

1. Highlight the Disney+ app on the Home screen, press and hold the Touch surface until the icon jiggles.
2. Press Play/Pause, select Delete, and confirm deletion.

   

3. Open the App Store, search for Disney+, and redownload the app.
4. Restart your AppleTV and check if the error is resolved.

Reinstalling Disney+ on Android TV

1. Open the Google Play Store from the Home menu.

   

2. Select My Apps from the left-hand menu, then find and select the Disney+ entry.
3. Use the Uninstall button to delete the app.

   

4. After the restart, reinstall Disney+ from the Google Play Store.

Reinstalling Disney+ on Android

1. Access the Google Play Store app on your device.

   

2. Select My apps & games, then the Library tab.

   

3. Find the Disney+ app, select Uninstall, and wait for it to be removed.
4. Reinstall Disney+ from the Google Play Store and check if the error is resolved.

Reinstalling Disney+ on iOS

1. Press and hold the Disney+ icon on the home screen until it jiggles.
2. Press the X button to uninstall the app.

   

3. Exit deletion mode by pressing the Home button, then reinstall Disney+ from the App Store.

Continue to the next fix if the issue remains unresolved.

Method 3: Resetting Apple TV / AndroidTV to Factory Settings (if applicable)

If the above methods have not worked on an AppleTV or AndroidTV, consider resetting the device to factory settings, which has helped many users.

Note: If this does not apply to your device, skip this method and proceed to the next one.

Resetting Apple TV to Factory Settings

1. Navigate to Settings on your AppleTV.

   

2. Select System and access the Reset menu.

   

3. Confirm the reset by selecting Reset and Update to restore factory settings and install the latest firmware updates.

   

4. Once complete, reinstall Disney+ and see if the error has been fixed.

Resetting Android TV to Factory Settings

1. Go to Settings from the Home menu.

   

2. Enter Device settings and go to Storage & Reset.

   

3. Select Factory data Reset and confirm by selecting Erase everything.

   

4. After the reset, reinstall the Disney+ app to see if the error is resolved.

Method 4: Power-Cycling Your Console (if applicable)

For Xbox One or PlayStation 4, temporary files created by the Disney+ app may cause issues, including Error Code 39. Power-cycling your console can effectively clear these files.

PS4:

1. Make sure your PS4 is fully powered on and not in sleep mode.
2. Hold the power button on the console until it turns off completely. Release after the fan has stopped.

   

3. Unplug the power cord from the outlet and wait 30 seconds for power capacitors to drain.
4. Reconnect and switch on your PS4, then open the Disney+ app to check for the error.

Xbox One:

1. Press and hold the Xbox power button until the LED flashes intermittently.

   

2. Once shut down, disconnect the power cord and wait one minute to fully drain the capacitors.
3. Reconnect, turn on your Xbox One, and reopen the Disney+ app to verify if the error is fixed.

Method 5: Removing the In-Game Capture Device (if applicable)

If you’re using an in-game capture device (e.g., Elgato) on Xbox One or Playstation 4 to record gameplay, DRM protections from Disney+ might cause Error Code 39. To resolve this, disconnect the capture device and restart your console, then attempt to access Disney+ once more.

Method 6: Removing the Projector Connection (if applicable)

Streaming Disney+ content through a projector may trigger Error Code 39 due to Disney+’s DRM. Use a direct connection to a TV instead of a projector or splitter to eliminate this error.

Many users have reported that Disney+ has DRM measures to prevent content recording or capture, hence displaying Error Code 39 when using splitters or projectors.